How Do I download the videos?
If a download link is available, you may purchase the download. Upon payment you will be provided your payment confirmation and on the payment confirmation screen, links to your downloads will be made available. Additionally you will receive and email confirmation of your purchase along with the download links to your files.
Why isn't my download working?
The download links will expire in one of 2 ways. 1. The time limit has been reached (14 days). 2. The max number of attempts has been reached (7). If you are receiving errors, please contact us. BtBoP@CyclingVideosOnline.com
Why is my download taking so long?
Keep in mind, these video files are fairly large, 1-4GB. Depending on your connection speed, these could take several hours to download. Also, the time of day and your location on planet Earth will factor into your download speed. Busier times of day might be slower and many locations throttle back your download speeds, not to mention your internet service provider which may also be throttling you back due to usage (bandwidth) restrictions.
I opened the video file and received a corrupt file message.

Most likely the file hasn't finished downloading.


What is in the xtras folder?
These are the goodies. Included in this folder are many of the videos you see on this web site including the how to use these videos video, the route flyover as well as a few additional videos like the end credits. We even provide you the gps files so you can explore the route on Google Earth!
Help! My video wont play in iTunes! (Quicktime)
iTunes is a bit quirky as it doesn't like multiple audio tracks. The multiple audio tracks are an important component to these videos and we want everyone to enjoy them. The best solution is to use VLC (http://www.videolan.org/)This is a free video player that works flawlessly on both mac and pc. However, if you must use iTunes, most videos provide at least one quicktime playable video. Find the video that specifies Quicktime compatible and download it.
Help! How do I play my video on my iPad?

One of my favorite questions :)

The iPad can be a pain in the butt little device and the changes to the product over time makes no one solution applicable.

If yours is a newer iPad with USB interface, you can load the video file to a USB drive and transfer from that to your iPad. Or, better yet, you can play directly from the USB drive.

If it doesn't have USB, you can check your email from your iPad and download the video from the email that was sent to you.
If the iPad does not have the storage capable of saving the file to it, a nice little workaround is to upload the file to your dropbox account (if you don't have one, get one, it's free). From your dropbox folder, you can play the video file.

Dropbox is simply an online storage device and appears like a hard drive on your computer. You instal dropbox on your computer and drag and drop files to it just like you would move files from one folder to the other. On your ipad, you would instal the app. when you open the app, you'll see all of the files on it.

Because the file is hosted in the cloud, the playback quality will be dictated by your download speed. Bigger files may be choppy. Use the smaller, quicktime compatible files for best results.

Help! My video wont play in Windows Media Player.

WMP is fairly reliable with the playback of mp4 h264 video. So, playback will usually work. However, the audio might be out of whack again due to the 3 audio tracks. Sometimes you'll hear all 3 at the same time and it sounds horrible. To fix this,

1. Download VLC media player. It's free, easy and the best media player out there. http://www.videolan.org/

How do I select the different audio tracks?

Windows Media Player and iTunes wont let you. Download VLC, http://www.videolan.org/ and play the video. On the menu bar select audio / audio track and select the desired track. See pic below

How do I burn the video to DVD?

Download and install ConvertXtoDVD and use this extremely simple program to create your DVD. Look at the image below, or, for more detail, click here

I don't see my question listed
Contact us: BtBoP@CyclingVideosOnline.com and submit your question. Just keep in mind, this is not tech support and we can't teach you how to use your computer :)



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